Get Gains support
Stuck, found a bug, or have an idea? Email us and a real person will reply.
Email support
support@getgains.coWrite from the address you signed up with, and tell us your phone model and what you were doing when it went wrong. Screenshots help.
In the app you can also open More → Help & Support for a searchable FAQ, or send a bug report straight from there.
Subscriptions and billing
Subscriptions are billed by Apple (App Store) or Google (Google Play), not by us directly, so changes and refunds go through the store you bought from.
- Cancel or change plan on iPhone: open the Settings app → your name → Subscriptions → Get Gains.
- Cancel or change plan on Android: open Google Play → your profile → Payments & subscriptions → Subscriptions → Get Gains.
- Restore a purchase (new phone, or you reinstalled): open the plans screen in the app and tap Restore purchases.
- Refunds: request them from Apple at reportaproblem.apple.com, or from Google Play's order history.
You keep access until the end of the period you've paid for.
Account
- Forgotten password: on the login screen tap Forgot password and we'll email you a reset code. If you signed up with Google or Apple, your password is managed by them.
- Download your data: Settings → Privacy & Data → Download all my data.
- Delete your data or account: see Delete your data or account. It works in the app, or by email if you've uninstalled.
Common fixes
- Notifications not showing: check Settings → Notifications in the app, then make sure notifications for Get Gains are allowed in your phone's settings.
- Something looks out of date: fully close the app and reopen it, and check the store for an update.
- Can't sign in: make sure you're online, then try again. If it still fails, use Forgot password or email us.